Betty Bakery uses a 3rd party delivery service that carefully handles your order from our door to your door. We do our best to coordinate with our delivery service, but the 2 hour window is not exact and we do not guarantee a delivery time - sometimes the orders are delayed being picked up or dropped off and NYC Traffic always has a say. If you need your order before a specific time, we'd suggest giving a least an hour (or more) buffer in case there are issues. Please note that you will receive your order on the day you schedule the delivery for. Please check your emaill for order and delivery details. Alternatively, you can always schedule a pickup.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Certain cakes and other products can include inscriptions and other forms of customization. Please email us or fill out our contact form for more details.